Fraud & Payment Security FAQs
Your security matters to us. Below are answers to common questions about payment security, suspicious activity, and protecting your information when shopping with Outfit Lander.
How can I tell if a message from Outfit Lander is genuine?
Be cautious of unexpected emails, messages, or websites requesting your payment details, passwords, or other sensitive information. If you are unsure whether a message is from Outfit Lander, contact our customer support team using the contact information listed on our official website.
Will Outfit Lander ask for my password or payment information by email?
We do not recommend sharing passwords, card numbers, security codes, or other sensitive payment information through email or unsolicited messages. If you receive a suspicious request claiming to be from Outfit Lander, please contact our support team before providing any information.
What should I do if I receive a suspicious message?
Do not click unfamiliar links, open unexpected attachments, or provide personal or payment information. Contact Outfit Lander through the contact information available on our website so we can help you determine whether the communication is legitimate.
How does Outfit Lander handle payment information?
Payment information is handled through the payment services available during checkout. We recommend reviewing our Privacy Policy for additional information about how information provided through our website is collected and handled.
What should I do if I see an unauthorized charge?
If you believe a transaction was made without your authorization, contact us as soon as possible with the relevant order or transaction details. You should also contact your bank or payment provider immediately and follow their recommended steps for reporting unauthorized activity.
How can I protect my Outfit Lander account?
Use a strong, unique password and avoid sharing your login details with others. Be careful when accessing your account from shared or public devices, and avoid entering sensitive information through unfamiliar links or websites.
What if someone contacts me claiming to represent Outfit Lander?
Do not provide payment details, passwords, verification codes, or other sensitive information until you have verified the request. Contact Outfit Lander using the official contact information on our website to confirm whether the communication is genuine.
How can I report suspected fraud or suspicious activity?
If you suspect fraudulent activity involving an Outfit Lander order or communication, please contact our customer support team and provide as much relevant information as possible. For unauthorized payments, you should also notify your bank or payment provider promptly.